Terms of Service

Agreement to Terms

By accessing or using the KindWay Novato Concrete website and services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you may not use our services.

Services

KindWay Novato Concrete provides professional concrete contractor services in Novato, CA, and surrounding areas. Our services include but are not limited to concrete driveways, patios, sidewalks, stamped concrete, slabs, foundations, repairs, and retaining walls.

All service estimates and quotes are provided for informational purposes and are subject to site evaluation. Final pricing may vary based on actual site conditions, material costs, and project scope changes.

Quotes and Estimates

Estimates provided are approximate and based on the information available at the time. We reserve the right to adjust pricing if site conditions differ from initial assessments or if you request changes to the project scope.

Written quotes are valid for 30 days from the date of issue unless otherwise specified. After this period, pricing may be subject to change due to material cost fluctuations or availability.

Payment Terms

Payment terms will be specified in your service agreement. We typically require a deposit before work begins, with the balance due upon project completion. Payment methods accepted include cash, check, and credit card.

Late payments may be subject to additional fees as specified in your service agreement.

Scheduling and Delays

We make every effort to complete projects on schedule. However, weather conditions, material delivery delays, site access issues, or unforeseen circumstances may cause delays. We will communicate any scheduling changes as soon as possible.

You are responsible for ensuring clear access to the work site and removing any obstacles that may interfere with our work.

Warranties and Guarantees

We stand behind the quality of our work. Specific warranty terms will be outlined in your service agreement. Warranties typically cover workmanship defects but may not cover damage caused by improper use, neglect, acts of nature, or normal wear and tear.

Concrete is a natural material and some cracking, color variation, and surface irregularities are normal and expected. These do not constitute defects.

Cancellation Policy

If you need to cancel or reschedule your project, please notify us as soon as possible. Cancellation fees may apply depending on how much work has been completed and materials purchased.

Limitation of Liability

To the fullest extent permitted by law, KindWay Novato Concrete shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use of our services or website.

Our total liability for any claims related to our services shall not exceed the amount paid by you for those services.

Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes your acceptance of the modified terms.

Contact Information

If you have questions about these Terms of Service, please contact us:

KindWay Novato Concrete
1393 Donna St
Novato, CA 94947
Phone: (628) 348-0057
Email: support@novatoconcrete.com